Choosing someone to install your impact-resistant windows is something you should take just as seriously as choosing the windows themselves. Regardless of any safety ratings on the windows, they're only as efficient as promised when installed properly. While there's no such thing as hurricane-proof windows, the right contractor can ensure your home and family have the maximum protection available. When choosing a contractor, make sure you ask the right questions.
1. Are you a licensed contractor?
Note that there are different licenses depending on the scope of the work, ranging from General and Building Contractors to Residential Contractors. It pays to make sure the window contractor is licensed to install in the type of home or business you have. It never hurts to have someone who's licensed to install in a building larger than yours, but if you own a four-story or higher home or business, you need to make sure they have the right kind of license for that. The type of license required will vary from state to state.
2. Is the person doing the installation licensed?
It's not unusual for contractors to subcontract certain jobs, so if they do say they're planning to do that, don't be alarmed. But whether they'll be doing the install themselves or subcontracting it, you need to know that the person actually performing the install is also licensed. And make sure they aren't just licensed, but licensed to do all the work you're requesting. It’s your general contractor’s job to ensure all subcontractors are licensed and are pulling the correct permits.
3. Can I have a certificate of insurance?
It's important that you ask not only whether they're insured, but to actually see their certificate of insurance. This will show you that their insurance is paid and active at the time they're doing the work. If they do the install at a later date, you can call the insurance company listed on the certificate to re-verify. You want to make sure their insurance is active in case something happens. The reality is, even the best contractors can have something unexpectedly go wrong.
4. Do you have any references and pictures of your work?
Any reputable contractor should be able to provide you with references and photos of their work. Those may only be available on their website or in a brochure. If that's the only place they have references, however, do independent research on them on sites like Angie's List, Home Advisor or even Yelp. Having one bad review doesn't make someone a bad contractor (nor does having one good one make them good), so make sure you read several reviews. You can also ask your friends about contractors they’ve used.
5. What is your product variety and can I speak with a consultant?
You'll want a contractor with a good variety of options, not only for aesthetic reasons, but to ensure you really get the best product for your house. A quality contractor will be able to bring you to a dealer or manufacturer showroom where you can see, touch and use the mechanics of the windows so you know the windows will also function well during the rest of the year.
You want to know you can talk to an expert about the real needs of your home and that you won't be on your own deciding what will really work. Once you’ve made a decision, be sure to get three estimates and beware of any low-ball prices that could reflect hidden costs or below-standard materials.
